When it comes to When it comes to customer relationship management (CRM) software, not all platforms are created equal.

At 1Stream, we have an all-in-one solution that enables your team to increase revenue, improve service, and increase sales while empowering your team members and helping them connect more effectively with each other and with Your clients.

And it is this connectivity that establishes 1 CRM flow Plus, ensuring your team works together to deliver on your CX strategy and help you outshine your competitors.

“A successful business is all about attracting and acquiring new customers, delivering on your promises to new and existing customers, and then of course retaining that customer base and growing it,” said the CEO of 1Stream. Jed Hewson. “Our 1Stream CRM solution enables our clients to do all of that, and as experts in the CRM field, we offer technical expertise and ongoing support to help our clients grow and prosper.”

Here’s why 1Stream’s all-in-one CRM is a market leader:

1. Everything works with a solution

1Stream’s all-in-one CRM solution operates on a single platform, securely storing all the information about your customers and every interaction they have with your organization, be it via WhatsApp, social media, email, SMS, chat or phone call. – In a place. This means that all team members can access this information at the touch of a button, giving them deeper insight into each customer and helping resolve issues quickly and efficiently, greatly improving productivity. of your team.

Having a true omnichannel solution minimizes customer frustration and shows them that you value their business—they don’t have to re-explain problems, even if they’re dealing with different members of your team. Each member will have access to all previous communications, sales and issues, allowing them to find quick solutions and identify opportunities to upsell or cross-sell.

In today’s competitive world and with the growth of digitization, customers expect excellent service 24/7. Team members can access 1Stream CRM from anywhere at any time, helping to deliver real-time solutions and reinforcing customer loyalty.

2. Telephony is integrated into the solution

1Stream CRM has telephony included in the system. That means your sales, service and marketing teams only need to familiarize themselves with a single interface and have all the benefits of integrated voice capabilities, plus integrated click-to-call and dial, improving productivity and eliminating error. human. When a user answers a customer call, all of the customer’s information will appear on the screen, allowing team members to provide personalized service with all the information they need at their fingertips.

3. Serves your entire organization and improves productivity

Because 1Stream CRM can be deployed throughout your organization, it keeps your team aligned and in sync with your business goals. “Our CRM improves workflow throughout your organization and is designed to drive sales, drive service delivery, support marketing success and improve productivity,” Hewson said. “We believe in working smarter, not harder, so our advanced workflow capabilities automate repetitive tasks and transfer ‘tasks’ to different teams to improve productivity. At the same time, you can manage your team’s performance through dashboards and reports that provide instant access to information.”

4. Technical expertise and ongoing support

1Stream CRM is a proven solution that has helped some of South Africa’s leading companies deliver excellent customer service. 1Current knows and understands the South African market, and the 1Stream CRM solution has been specifically designed to match and meet the needs of local businesses and their customers. Plus, prices are quoted in rand, so you won’t fall victim to exchange rate fluctuations.

1Stream CRM offers speed to market and is easy to implement, and with everything operating from a single system, support is streamlined. As CX specialists, the 1Stream team will work closely with you to ensure the platform meets and exceeds all of your organization’s specific needs. And because 1Stream CRM offers a variety of automation options, chatbots, dynamic scripts, and speech analytics, you can quickly and easily overlay advanced applications when the need arises.

To find out how 1Stream CRM can offer your company an all-in-one CX solution, Contact us today.

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